Returns & Refunds Policy
We accept returns for items that are unopened, unused, and in their original condition, with all tags and labels attached. Products must be returned in their original packaging, where applicable, and in the same condition in which they were received.
The following items are not eligible for return or refund:
- Perishable items
- Beauty and skincare products
To be eligible for a return, we must receive your return request within thirty (30) days of the date you received your order.
Perishable Items
We do not recommend shipping perishable items through standard postal services, including USPS and Canada Post, as delivery delays may affect product quality.
Shipping and Handling
Orders require a processing period of up to three (3) business days before they are prepared and dispatched for shipping.
Once an order is placed, estimated shipping and delivery times will be provided based on product availability and destination. We utilize trusted shipping providers, including Jamaica Post and FedEx. Delivery times may vary depending on your location, shipping provider used and can take up to fourteen (14-21) business days. However, most packages are delivered within two (2) to four (4) business days.
We ship to most destinations worldwide. However, certain products may be subject to shipping restrictions and may not be eligible for International delivery.
Shipping charges are calculated based on the weight of the items purchased. In accordance with our carriers' policies, all weights are rounded up to the nearest full pound when calculating shipping costs.
Once a package has been handed over to the selected carrier, responsibility for its handling and transportation rests with the carrier. While we take every precaution to package items securely and minimize the risk of damage during transit, we cannot control how packages are handled after dispatch.
Important Notice: Shipping costs are non-refundable once an order has been shipped.